SHIPPING FAQ

 DO YOU OFFER LOCAL DELIVERY? 

Local delivery within the Bow Valley (Canmore, Banff, Exshaw, Harvie Heights & Lac Des Arcs) is available at checkout for a fee of $7. 

Delivery to Calgary is available at checkout for a fee of $7. Please note that Calgary deliveries occur once a month, sometimes twice.

The Next Calgary Delivery Day is Thursday, February 8th, 2024 (in stock, winter solstice specials and clearance/sale items only)

If you are interested in having your order delivered to Calgary, feel free to send us an email before placing your order to make sure that the timing will work! 

You will be contacted by text if we have any questions regarding your delivery.

 WHEN WILL MY ORDER SHIP? 

In stock item orders ship within 1-7 business days.

 

In stock item orders typically ship within 1-7 business days (most often on Friday’s)  If you need your parcel shipped next day, please choose this option. 

Fine art paper prints, pretty little prints + limited prints are made to order and ship within 8-10 business days.

*As North Birch Grove does not operate out of a warehouse with shipping and receiving staff working daily, we cannot guarantee your order will always ship within these timelines. Thank you ahead of time for your understanding.  <3

 

  WHAT METHOD WILL MY ORDER SHIP? 

CANADA

1. Standard: Tracking and upgraded expedited delivery within Canada included. (2-3 days AB, BC, SK, 4-8 days for the rest of the country). Signature required is  not standard practice as it can delay the delivery of your order. If you would like your delivery to require a signature, please let us know in the notes section of your order. 

NBG will refund any shipping overages should they occur. See "my order shipped for less than I was charged" section below for details.

2. Express Parcel: *optional for orders up to $75: tracking included, upgraded priority delivery within Canada. Will ship next day if possible, or as soon as possible if I am out of the office. If your purchase an item that must be custom made or printed your order will ship once it has been made printed. 

Signature required is not standard practice as it can delay the delivery of your order. If you would like your delivery to require a signature, please let us know in the notes section of your order. 

3. Expedited Parcel:  Some Canadian orders over $75 will ship for free with tracking.

Signature required is  not standard practice as it can delay the delivery of your order. If you would like your delivery to require a signature, please let us know in the notes section of your order. 

4. Slot / Lettermail: Some Canadian orders over $75 will ship for free without tracking. 

**Note, Standard, FREE and Express Canadian Parcel Shipping rates do not apply to orders to Nunavut, Yukon + N.W.T and other remote regions. You will be notified prior to your order being shipped what the approximate cost is and you will be responsible for this cost (invoiced separately).

UNITED STATES

1. Slot / Letter Mail: - No tracking, standard delivery to USA.

2. Standard: Tracking included expedited delivery to United States 5-12 business days.

NBG will refund any shipping overages should they occur. See "my order shipped for less than I was charged" section below for details.

Signature required is not standard practice as it can delay the delivery of your order. If you would like your delivery to require a signature, please let us know in the notes section of your order. 

3. Most United States orders over $200 CAD will ship for free with tracking number. If you live off shore or in a remote region of the USA, you will be notified prior to your order being shipped what the approximate cost is and you will be responsible for this cost (invoiced separately).

EUROPE - Austria Belgium Croatia Czech Republic Denmark Estonia Finland France Germany Ireland Italy Latvia Netherlands Norway Sweden United Kingdom

1. Standard: Tracking included, shipped either by sea or by air.

NBG will refund any shipping overages should they occur. See "my order shipped for less than I was charged" section below for details.

2. All Europe orders over $300CAD will ship for free by sea with tracking number.

 

  WHICH SHIPPING METHOD DOES MY ORDER FALL UNDER?


SLOT / LETTER MAIL (Orders over $75 that qualify for free shipping only)

  • All magnets including, provinces, polaroids + mini magnets
  • Paper prints sizes 5", 8", 10"
  • Holiday Ornaments

PARCEL

  • Paper prints sized 11" or larger
  • Buff's
  • Coasters (these are too thick to ship letter mail)
  • Large (heavy) orders of numerous small products including magnets, prints + stationery.

ROLLED PARCEL

  • Paper prints sized 16x24" and larger

 

  DO I QUALIFY FOR FREE SHIPPING?

CANADA

All Canadian orders of $75 or more are shipped free using one of the following methods at the discretion of North Birch Grove:

LETTER MAIL: Shipped with no tracking, standard delivery to Canada

PARCEL:  Shipped with tracking, upgraded expedited delivery to Canada (2-3 days AB, BC, SK, 4-8 days for the rest of the country) 

All Canadian orders of $175 or more are shipped free using Expedited Parcel with tracking number. 

**Note, FREE and Express Canadian Parcel Shipping rates do not apply to orders to Nunavut, Yukon + N.W.T. or a remote region, you will be notified prior to your order being shipped what the approximate cost is and you will be responsible for this cost (invoiced separately).

 
UNITED STATES

All American orders over $200CAD are shipped free with tracking.  If you live off shore or in a remote region of the USA, you will be notified prior to your order being shipped what the approximate cost is and you will be responsible for this cost (invoiced separately).

EUROPE

All European orders over $300CAD are shipped free (by sea) with tracking.

WHICH ITEMS TAKE LONGER TO SHIP THAN OTHERS?


Prints: All regular priced prints & limited prints are custom printed when your order is placed, and typically take 8-10 business days to ship from the time of ordering.

Magnets: All regular price magnets are custom printed when your order is placed, and typically take 5-10 business days to ship from the time of ordering.
 

 BUT MY ORDER COST LESS TO SHIP THAN I WAS CHARGED

Should there be a balance remaining after the cost of shipping + handling this amount will be refunded to you after order has shipped. 

Shipping costs include not only the amount shown on your parcel, but also the additional corresponding taxes to your mailing address (HST, PST) as well as GST paid at time of shipping which are not shown on the label attached to your parcel.

NBG orders are shipped from Canmore, not Calgary. Shipping costs from Canmore are higher than from Calgary.  These higher costs include shipping orders within the province of Alberta, and NBG's shipping rates reflect the increased cost to send orders expedited with tracking. 

Handling costs include the envelopes, boxes, cardboard, plastic sleeves, labels and stickers used to ship your order along with the time spent putting together your order + mileage required to mail from the closest post office. 

 WHAT IS YOUR RETURN POLICY?   

All sales are final.