SHIPPING FAQ

 WHEN WILL MY ORDER SHIP? 

In Stock + Clearance item orders typically ship within 3-5 business days (most often on Friday’s)  If you need your parcel shipped next day, please choose this option, but be sure to pop on over to NBG’s social media to check and see if A.V is away traveling for work. *


Regular Priced Paper Prints + Limited Prints are made to order + typically ship within 5-10 business days.

*As North Birch Grove does not operate out of a warehouse with shipping + receiving staff working daily, we cannot guarantee your order will always ship within these timelines. A.V is often traveling for work each month, and during January through October, is the one who ships your order. Thank you ahead of time for your understanding.  <3

  WHAT METHOD WILL MY ORDER SHIP? 


CANADA

1. Standard: Tracking and upgraded expedited delivery within Canada included. (2-3 days AB, BC, SK, 4-8 days for the rest of the country)

NBG will refund any shipping overages should they occur. See "my order shipped for less than I was charged" section below for details.

2. Express Parcel: *optional for orders up to $75: tracking included, upgraded priority delivery within Canada. Will ship next day if possible, or as soon as possible if I am out of the office. If your purchase an item that must be custom made or printed your order will ship once it has been made printed.

3. Expedited Parcel:  Some Canadian orders over $75 will ship for free with tracking.

4. Slot / Lettermail: Some Canadian orders over $75 will ship for free without tracking. 

**Note, Standard, FREE and Express Canadian Parcel Shipping rates do not apply to orders to Nunavut, Yukon + N.W.T. You will be notified prior to your order being shipped what the approximate cost is and you will be responsible for this cost. (invoiced separately)

UNITED STATES

1. Slot / Letter Mail: - No tracking, standard delivery to USA.

2. Standard: Tracking included expedited delivery to United States 5-12 business days.

NBG will refund any shipping overages should they occur. See "my order shipped for less than I was charged" section below for details.

3. All United States orders over $200CAD will ship for free with tracking number.


EUROPE
- Austria Belgium Croatia Czech Republic Denmark Estonia Finland France Germany Ireland Italy Latvia Netherlands Norway Sweden United Kingdom

1. Standard: Tracking included, shipped either by sea or by air.

NBG will refund any shipping overages should they occur. See "my order shipped for less than I was charged" section below for details.

2. All Europe orders over $300CAD will ship for free by sea with tracking number.

 

  WHICH SHIPPING METHOD DOES MY ORDER FALL UNDER?


SLOT / LETTER MAIL (Orders over $75 that qualify for free shipping only)

  • All magnets including, provinces, polaroids + mini magnets
  • Paper prints sizes 5", 8", 10"
  • Stationery including postcards and perpetual calendars
  • Small Wooden Province Prints up to 3 in quantity

PARCEL

  • Paper prints sized 11" or larger
  • Small Province Wood Prints in quantities of 3 or more
  • Large Province + all other Wood Prints
  • All glossy blocks
  • All metal prints
  • Coasters (these are too thick to ship letter mail)
  • Large (heavy) orders of numerous small products including magnets, prints + stationery.

ROLLED PARCEL

  • Paper prints sized 16x24" and larger

 

  DO I QUALIFY FOR FREE SHIPPING?

CANADA

All Canadian orders of $75 or more are shipped free using one of the following methods at the discretion of North Birch Grove:

LETTER MAIL: Shipped with no tracking, standard delivery to Canada

PARCEL:  Shipped with tracking, upgraded expedited delivery to Canada (2-3 days AB, BC, SK, 4-8 days for the rest of the country) 

All Canadian orders of $175 or more are shipped free using Expedited Parcel with tracking number. (please note that large Wood Prints are not eligible for free shipping, see below)

**Note, FREE and Express Canadian Parcel Shipping rates do not apply to orders to Nunavut, Yukon + N.W.T. You will be notified prior to your order being shipped what the approximate cost is and you will be responsible for this cost. (invoiced separately)

 
UNITED STATES

All American orders over $200CAD are shipped free with tracking.

EUROPE

All European orders over $300CAD are shipped free (by sea) with tracking.


WHICH ITEMS TAKE LONGER TO SHIP THAN OTHERS?


Prints: All regular priced prints are custom printed when your order is placed and typically take 5-10 business days to ship from the time of ordering.

Large Province Wood Prints: These items are created custom and take up to 3 weeks to ship from the time of ordering.

Metal Prints: These items are created custom and take up to 3 weeks to ship from the time of ordering.

 

 BUT MY ORDER COST LESS TO SHIP THAN I WAS CHARGED


Should there be a balance remaining after the cost of shipping + handling this amount will be refunded to you after order has shipped. 

Shipping costs include not only the amount shown on your parcel, but also the additional corresponding taxes to your mailing address (HST, PST) as well as GST paid at time of shipping which are not shown on the label attached to your parcel.

NBG orders are shipped from Canmore, not Calgary. Shipping costs from Canmore are higher than from Calgary.  These higher costs include shipping orders within the province of Alberta, and NBG's shipping rates reflect the increased cost to send orders expedited with tracking. 

Handling costs include the envelopes, boxes, cardboard, plastic sleeves, labels and stickers used to ship your order along with the time spent putting together your order + mileage required to mail from the closest post office. 


I WASN'T CHARGED SHIPPING FOR A LARGE WOOD PRINT

Shipping + handling fees are sent separately when you order a large wood print as these prices are variable dependent on your mailing address. Large wood prints ship starting at $35 CAD.

Once your order has been placed, you will receive a number of options for shipping methods + pricing and will be invoiced via paypal for the option you choose.

Any balance remaining after the cost of shipping + handling will be refunded to you after order has shipped. (please see above for full details)